Refund policy

At 1 Gurl 2 Mugs, every item is made to order with care. Because of this, we have a limited return policy outlined below.

Returns & Exchanges

Due to the custom-made nature of our products, we do not accept general returns or exchanges for reasons such as:

  • Change of mind
  • Incorrect size selection
  • Personal preference

Please review product details carefully before placing your order.

Damaged or Defective Items (7-Day Policy)

If your order arrives damaged or defective, we’ve got you covered.

You must contact us within 7 days of delivery

Please provide:

  • Your order number
  • Clear photos showing the damage or defect

Once approved, we will offer a free replacement at no additional cost.

Refunds

  • Refunds are only issued if a replacement is not possible.
  • Approved refunds will be processed back to the original payment method.
  • Processing times may vary depending on your payment provider.

Non-Returnable Items

We do not accept returns for:

  • Custom or made-to-order items (unless damaged or defective)
  • Items reported after the 7-day window
  • Items without proof of damage

Contact Us

If there’s any issue with your order, please reach out to our customer support team.
Your satisfaction matters to us, and we’re always here to help make things right.