Shipping policy
Thank you for shopping with 1 Gurl 2 Mugs. Please review our shipping information below before placing your order.
Order Processing Time
All of our products are made to order using a premium print-on-demand process to ensure quality and care.
- Processing time: 3–5 business days
- Once your order ships, you will receive a tracking number via email.
Please note that processing times do not include shipping transit time.
Shipping Destinations
We currently ship to the following regions:
- Canada (Domestic)
- United States
- United Kingdom
- European Union
- Australia
- New Zealand
If your country is not listed, shipping may not be available at this time.
Estimated Delivery Times
Delivery times vary based on destination and carrier:
- Canada (Domestic): 5–10 business days
- United States: 5–10 business days
- United Kingdom: 5–10 business days
- European Union: 7–12 business days
- Australia & New Zealand: 7–14 business days
These are estimated timeframes and may vary due to customs, carrier delays, or high-volume periods.
Shipping Costs
Shipping costs are calculated at checkout and are based on your location and order size.
Any promotional free shipping offers will be clearly displayed on the website when available.
Customs, Duties & Taxes
International orders (outside Canada) may be subject to customs duties, taxes, or import fees determined by your local government.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Delayed or Lost Orders
If your order appears delayed beyond the estimated timeframe, please allow a few additional business days as carriers may experience unexpected delays.
If you believe your package is lost, contact us at customer support with your order number and we’ll assist you promptly.
Damaged or Incorrect Items
If your order arrives damaged or defective:
- Contact us within 7 days of delivery
- Include a photo of the issue
We will replace the item free of charge — no stress.